Lightbug

The Device 9

• Can the devices be turned on/off?
• Can the devices operate in extreme weather conditions?
• Are the devices waterproof?
• Does LightBug install the devices?
• Will the devices work straight out of the box?

View all 9

Subscription 2

• Can I use my own SIM Card and/or server?
• Is there a subscription?

Battery & Charging 1

• How long will the battery last?

Connectivity 6

• How does it all work?
• Do the devices have Bluetooth connectivity?
• Do the devices need internet to work?
• Will the devices work in remote/poor signal area?
• Will the device work indoors?

View all 6

Countries of Operation 2

• Which countries do LightBug products work in?
• Will it cost me extra to use my tracker in another country?

Shipping & Delivery 7

• Do you ship internationally?
• How fast can I get my devices?
• Will I have to pay customs or import fees?
• My order is on hold at customs, what should I do?
• What if my country isn't listed at checkout

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Mounting 3

• Do the trackers need to be exposed?
• How strong is the magnetic mount?
• Where is the best place to mount devices?

Warranty and Returns 4

• What is your return policy?
• Is there a warranty on the devices?
• What if there’s a problem with my device?
• How to maintain a healthy battery when storing/shelving trackers?

Privacy & Security 2

• What privacy measures are in place?
• If someone finds the tracker can they trace it back to me?

Account 6

• How can I add multiple LightBug devices to my account
• Can multiple mobile devices track a single tracker?
• Can I change the email address of my account?
• How can I sign out of the LightBug app?
• How can I reset my password?

View all 6

Subscription 4

• How can I cancel my subscription/data plan?
• How can I change my data plan?
• How can I update my billing period?
• How do I update my billing information?

Features & Functions 16

• How to create a GPS safe-zone
• How to create additional safe-zones
• How to get the maximum battery life
• How to create a home Wi-Fi safe-zone
• How do I view my location credits?

View all 16

Battery & Charging 3

• How do I charge the Lightbug Zero?
• How do I charge the Lightbug Pro?
• How can I get the maximum battery life from my tracker?

Configuration 0

Troubleshooting 2

• My LightBug device is not working/responding/reporting
• My LightBug device is not charging