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Before You Buy
Can the devices be turned on/off?
Can the devices operate in extreme weather conditions?
Are the devices waterproof?
Does LightBug install the devices?
Will the devices work straight out of the box?
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Can I use my own SIM Card and/or server?
Is there a subscription?
Battery & Charging
How long will the battery last?
How does it all work?
Do the devices have Bluetooth connectivity?
Do the devices need internet to work?
Will the devices work in remote/poor signal area?
Will the device work indoors?
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Countries of Operation
Which countries do LightBug products work in?
Will it cost me extra to use my tracker in another country?
Shipping & Delivery
Do you ship internationally?
How fast can I get my devices?
Will I have to pay customs or import fees?
My order is on hold at customs, what should I do?
What if my country isn't listed at checkout
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Do the trackers need to be exposed?
How strong is the magnetic mount?
Where is the best place to mount devices?
Warranty and Returns
What is your return policy?
Is there a warranty on the devices?
What if there’s a problem with my device?
How to maintain a healthy battery when storing/shelving trackers?
Privacy & Security
What privacy measures are in place?
If someone finds the tracker can they trace it back to me?
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