If your LightBug device is not charging, please follow the tips below:

  • Please make sure that the charging cable is correctly attached to the tracker and plugged into a working power source

  • Try using another power source: plug socket, USB port etc. 

  • Use another charging cable

  • Check the device and charging cable for any damages

  • Reset the tracker by by pressing and holding the button for 10 seconds                         Note: Performing this reset will not affect your settings. 

If you're still not able to get your Lightbug device charging, please contact us for further assistance!