If your LightBug device is not charging, please follow the tips below:


  • Please make sure that the charging cable is correctly attached to the tracker and plugged into a working power source


  • Try using another power source: plug socket, USB port etc. 


  • Use another charging cable


  • Check the device and charging cable for any damages


  • Reset the tracker by by pressing and holding the button for 10 seconds                         Note: Performing this reset will not affect your settings. 



If you're still not able to get your Lightbug device charging, please contact us for further assistance!