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Knowledge base
Before You Buy
The Device
9
Can the devices be turned on/off?
Can the devices operate in extreme weather conditions?
Are the devices waterproof?
Does LightBug install the devices?
Will the devices work straight out of the box?
View all 9
Subscription
2
Can I use my own SIM Card and/or server?
Is there a subscription?
Battery & Charging
1
How long will the battery last?
Connectivity
6
How does it all work?
Do the devices have Bluetooth connectivity?
Do the devices need internet to work?
Will the devices work in remote/poor signal area?
Will the device work indoors?
View all 6
Countries of Operation
2
Which countries do LightBug products work in?
Will it cost me extra to use my tracker in another country?
Shipping & Delivery
7
Do you ship internationally?
How fast can I get my devices?
Will I have to pay customs or import fees?
My order is on hold at customs, what should I do?
What if my country isn't listed at checkout
View all 7
Mounting
3
Do the trackers need to be exposed?
How strong is the magnetic mount?
Where is the best place to mount devices?
Warranty and Returns
4
What is your return policy?
Is there a warranty on the devices?
What if there’s a problem with my device?
How to maintain a healthy battery when storing/shelving trackers?
Privacy & Security
2
What privacy measures are in place?
If someone finds the tracker can they trace it back to me?
My Account
Account
6
How can I add multiple LightBug devices to my account
Can multiple mobile devices track a single tracker?
Can I change the email address of my account?
How can I sign out of the LightBug app?
How can I reset my password?
View all 6
Subscription
4
How can I cancel my subscription/data plan?
How can I change my data plan?
How can I update my billing period?
How do I update my billing information?
My Device
Features & Functions
16
How to create a GPS safe-zone
How to create additional safe-zones
How to get the maximum battery life
How to create a home Wi-Fi safe-zone
How do I view my location credits?
View all 16
Battery & Charging
3
How do I charge the Lightbug Zero?
How do I charge the Lightbug Pro?
How can I get the maximum battery life from my tracker?
Configuration
0
Troubleshooting
2
My LightBug device is not working/responding/reporting
My LightBug device is not charging
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